At Sofa-Bag, we work hard to get your order to you quickly and safely. This page explains how we process, ship, and deliver your items, so you know exactly what to expect.
📦 Processing Times
- Orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays are processed the next business day.
- Once shipped, you’ll get an email with tracking details.
🚚 Shipping Options & Delivery Times
We currently offer free standard shipping on all orders.
- Standard Shipping : Estimated delivery in 5–12 business days , depending on your location
We ship using trusted carriers like UPS, FedEx, DHL, and other reputable national services. The specific carrier depends on your location and availability.
Note: These are estimated delivery times. Delays may occur due to weather, customs clearance, or carrier issues.
🌍 International Orders
We ship worldwide, including North America, Europe, Australia, and parts of Asia.
- Customs, duties, and import taxes (if applicable) are the buyer’s responsibility.
- We declare goods in accordance with shipping laws and always aim to keep your charges as low as legally allowed.
- Please check with your local customs office before placing your order if you have concerns.
📦 Order Tracking
Once your order ships, we’ll send a tracking number to your email. You can use this to follow your shipment online in real-time.
❌ Shipping Restrictions
- We do not ship to APO/FPO addresses.
- Some regions may have limited shipping availability. If shipping to your address is not possible, we’ll notify you at checkout.
📬 Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at support@sofa-bag.com right away. We’ll work with the carrier to resolve the issue and offer a replacement or refund where appropriate.
💰 Shipping Costs
- Standard shipping is free on all orders.
- No additional shipping fees will be charged at checkout.
🔄 Returns & Refunds
If you\’re not satisfied with your order, we’re here to help. View our full return policy .
📞 Contact Information
Our customer service is available 7 days a week by email or phone:
- 📧 Email: support@sofa-bag.com
- 📞 Phone: +1 307-683-5107
- 🕒 Hours: 9 AM – 12 PM & 1 PM – 8 PM (EST)
- 📍 Address: 30 N Gould St, Sheridan, WY 82801, USA
- 🌐 Contact Page
Copyright © 2025 Sofa-Bag.com
Operated by Amenix LLC
