At Sofa-Bag, we want you to be completely satisfied with your purchase. If for any reason you’re not, our return policy will guide you through the process:
General Conditions:
- You have 30 days from the date of receipt to return a product.
- Returned items must be in their original condition, unused, unwashed, and in their original packaging with all tags attached.
Return Process:
- Contact Us: Email us at support@sofa-bag.com with your order number, the product you wish to return, and the reason for the return.
- Receive Instructions: Our team will provide you with a return form and the address to send the item back.
- Ship the Product: Carefully package the item and ship it to the provided address. Return shipping costs are your responsibility unless the product is defective or we made an error.
- Return Processing: Once your return is received and inspected, we will email you to confirm its status. If approved, a refund will be issued to your original payment method within 7-10 business days.
Non-Returnable Items:
- Customized or personalized products.
- Items on sale (unless defective).
- Products damaged due to improper use.
Exchanges:
If you would like to exchange an item, please contact our customer service. We will process your request promptly and send you the replacement item, subject to availability.
Defective Products or Order Errors:
If you receive a defective item or if we made a mistake, we will cover the return shipping costs and provide either a replacement or a full refund.
If you have any questions, feel free to contact our customer service team at support@sofa-bag.com. We’re here to help!
Thank you for shopping with Sofa-Bag.com! ❤️
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