At Sofa-Bag, we stand behind the quality of our products. If you\’re not satisfied with your purchase, you have 14 days to request a return. This policy explains how returns work, how to contact us, and what to expect.
🔄 Return Eligibility
- Items can be returned within 14 days of the delivery date.
- Products must be unused, unwashed, and returned in their original packaging.
- You must provide proof of purchase (order number or receipt).
📬 How to Request a Return
To start a return, you can:
- Fill out the contact form, or
- Email us at support@sofa-bag.com or
- Call us by phone at +1 307-683-5107
Please include your order number and reason for the return. Our support team will review your request and send return instructions if you\’re eligible.
💸 Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
Approved refunds are issued to your original payment method.
Refund processing typically takes 3–7 business days after we receive the returned item.
For full refund details, see our Refund Policy.
🚚 Return Shipping
- If the item arrived damaged, defective, or incorrect, return shipping is free.
- In all other cases, customers are responsible for return shipping.
- We recommend using a trackable shipping service and saving your receipt.
❌ Non-Returnable Items
We do not accept returns for:
- Items labeled “final sale” at checkout
- Products damaged by misuse or handling after delivery
- Gift cards or digital codes
📞 Contact Information
You can reach us through:
- 🌐 Contact Form
- 📧 Email: support@sofa-bag.com
- 📞 Phone: +1 307-683-5107
- 🕒 Hours: 9 AM – 12 PM & 1 PM – 8 PM (EST), Monday to Sunday
- 📍 Address: 30 N Gould St, Sheridan, WY 82801, USA