At Sofa Bag, we care about your privacy and are committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, and how we keep it safe when you use our website or services.
1. Information We Collect
1.1. Information You Provide Directly
- Name, Address, Phone Number, Email Address: Used for order processing, shipping, and customer support.
- Payment Information: Handled securely by third-party payment processors. We do not store your credit card details.
1.2. Information Collected Automatically
- Cookies & Tracking: We collect IP addresses, pages viewed, session durations, and other data to improve user experience.
- Device Info: Browser type, OS, and referring website may be tracked automatically.
1.3. Information from Third Parties
- Social Media Platforms: If you sign in or interact via Facebook, Google, or others.
- Shipping Providers: We receive updates on shipping and delivery status.
2. How We Use Your Information
We use your personal information to:
- Process Orders: Payments, shipping, and order confirmations.
- Customer Support: Handle inquiries, returns, and complaints.
- Marketing (With Consent): Send you offers, updates, or newsletters.
- Website Optimization: Improve performance through analytics.
- Legal Compliance: Meet regulatory or legal requirements.
3. Sharing Your Information
3.1. With Service Providers
- Shipping Partners: Your name, address, and phone number are shared to deliver your orders.
- Payment Processors: For secure transaction handling.
3.2. With Analytics & Ad Partners
- Google Analytics & Facebook Pixel: Used to understand behavior and deliver targeted ads.
- We may use additional tracking tools for performance analysis.
3.3. Legal Obligations
We may disclose your information when required to by law or to protect our rights.
4. Cookies
We use cookies to enhance your visit. By using sofa-bag.com, you agree to our use of cookies.